1.Introduction
These Terms govern your use of LI Portal, a software service operated by Levinci Company Limited ("Levinci", "we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
2.Definitions
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"Company" refers to Levinci Company Limited
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"Service" refers to the LI Portal platform
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"User" refers to any individual or entity using the Service
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"Customer Data" refers to any data provided or uploaded by users
3.Description of Service
LI Portal is an AI-powered platform that enables organizations to access, search, and interact with their internal knowledge and workflows.
The Service is designed to assist users in working with internal data and may be deployed in cloud, private cloud, or on-premise environments depending on configuration.
The Service is intended to support internal operations and does not replace human judgment.
4.Account Registration
You must provide accurate and complete information when creating an account.
You are responsible for:
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Maintaining the confidentiality of your account credentials
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All activities that occur under your account
We may suspend or terminate accounts that violate these Terms.
5.Subscription and Billing
5.1 Subscription
Certain features of the Service require a paid subscription.
Subscriptions:
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Renew automatically at the end of each billing cycle
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Continue unless canceled prior to the renewal date
5.2 Cancellation
You may cancel your subscription at any time.
Cancellation:
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Takes effect at the end of the current billing cycle
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Stops future automatic renewals
You will retain access to paid features until the end of the current billing period. After that, your account may revert to a free plan with limited functionality.
5.3 Downgrade
Downgrades to lower-tier plans may be subject to plan eligibility rules and may take effect at the end of the current billing cycle.
5.4 Refunds
All payments are final unless otherwise required by law.
Refunds:
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Are issued at our discretion
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Are processed through our payment provider
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Do not automatically cancel or terminate subscriptions
6.Acceptable Use
You agree not to use the Service to:
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Violate any applicable laws or regulations
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Generate or distribute harmful, abusive, or illegal content
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Create or distribute malware, phishing, or deceptive content
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Engage in spam or misuse of communication systems
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Attempt to gain unauthorized access to systems or data
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Impersonate individuals or entities
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Generate misleading or fraudulent content
AI-Specific Restrictions
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You must not use the Service to generate content that may cause harm, including misinformation or unsafe instructions
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You must not rely on the Service for high-risk decisions (e.g., legal, financial, or medical) without human review
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You are responsible for how you use AI-generated outputs
We reserve the right to suspend or terminate access if these rules are violated.
7.AI Disclaimer
The Service includes AI-generated outputs based on user-provided data.
You acknowledge that:
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Outputs may be incomplete, inaccurate, or outdated
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The Service does not provide legal, financial, medical, or professional advice
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You are responsible for reviewing and validating outputs before relying on them
8.Customer Data
You retain ownership of any Customer Data you provide.
You grant us a limited license to process Customer Data solely to provide and improve the Service.
We do not sell Customer Data.
9.Data Deletion
You may request deletion of your account and associated data.
Upon deletion:
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Data will be removed from our primary systems
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Certain data may be retained for legal, security, or operational purposes
10.Third-Party Services
The Service may integrate with or rely on third-party providers (including payment processors and communication tools).
We are not responsible for:
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The availability or performance of third-party services
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Their handling of your data
11.Security
Our Security-focused design includes security controls designed to protect data against unauthorized access, loss, or misuse.
However, no system can be completely secure.
12.Suspension and Termination
We may suspend or terminate access if:
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You violate these Terms
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Required by law
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Necessary to protect the Service or other users
You may stop using the Service at any time.
13.Limitation of Liability
To the maximum extent permitted by law:
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The Service is provided "as is" and "as available"
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We are not liable for indirect, incidental, or consequential damages
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Our total liability shall not exceed the amount paid by you in the preceding 12 months
14.Changes to Terms
We may update these Terms from time to time.
If material changes are made, we will provide notice through the Service or other appropriate means.
Continued use of the Service after changes constitutes acceptance of the updated Terms.
15.Governing Law
These Terms are governed by the laws of Vietnam.
Any disputes shall be resolved in the competent courts of Ho Chi Minh City, Vietnam.
16.Contact
For questions about these Terms, please contact:
Email: [email protected]