1.Introduction
This Privacy Policy describes how Levinci Company Limited ("Levinci", "we", "us", or "our") collects, uses, and protects personal data in connection with the LI Portal platform ("Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2.Information We Collect
We may collect the following types of information:
2.1 Account Information
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Name
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Email address
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Organization details
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Login credentials (stored securely in hashed form)
2.2 Usage Data
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Interactions with the Service
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Queries, inputs, and generated outputs
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System activity logs and performance data
2.3 Technical Data
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IP address
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Device and browser type
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Operating system
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Access timestamps
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Operate and maintain the Service
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Improve performance and user experience
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Analyze usage patterns
Non-essential cookies are only activated after user consent where required by law. For more details, please see our Cookie Policy.
3.How We Use Information
We use collected data to:
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Provide and operate the Service
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Enable AI-assisted access to internal knowledge and workflows
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Maintain and improve system performance
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Authenticate users and ensure security
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Provide customer support
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Communicate service-related updates
4.Data Processing and Use of AI
Customer data is processed solely to provide the Service.
We do not use customer data to train public AI models.
AI-generated outputs are based on user-provided data and system configurations.
5.Legal Basis for Processing
Where applicable, we process personal data based on:
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Performance of a contract (providing the Service)
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User consent (e.g., cookies and optional features)
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Legitimate interests (e.g., improving the Service, ensuring security)
6.Data Sharing and Third Parties
We may share data with trusted third-party service providers to support our operations, including:
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Payment processing providers
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Communication and analytics tools
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Cloud infrastructure providers
These providers process data on our behalf and are required to protect it.
We do not sell personal data.
7.Data Retention
We retain personal data only for as long as necessary to:
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Provide the Service
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Comply with legal obligations
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Resolve disputes and enforce agreements
Certain system logs may be retained for a limited period for security and operational purposes.
8.Data Deletion
You may request deletion of your account and associated data.
Upon deletion:
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Data will be removed from our primary systems
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Some data may be retained where required for legal, security, or operational purposes
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Certain data may remain with third-party providers in accordance with their policies
9.Data Security
We implement reasonable technical and organizational measures to protect personal data, including:
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Access controls
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Encryption in transit and at rest where applicable
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Monitoring and logging systems
However, no method of transmission or storage is completely secure.
10.Your Rights
Depending on your jurisdiction, you may have rights including:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
11.International Data Transfers
Your data may be processed in different locations depending on infrastructure and service providers.
We take reasonable steps to ensure data is protected in accordance with applicable laws.
12.Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of significant changes through the Service or other appropriate means.
13.Contact
If you have any questions about this Privacy Policy, please contact:
Email: [email protected]